Shipping policy

Delivery coverage and shipping cost

OOREQWOBA offers free standard shipping throughout the United States, including all 50 states and Washington, D.C. Military addresses using AA, AE, or AP are excluded and are not eligible for delivery. International destinations and U.S. territories are not currently supported.

Standard shipping costs $0 for eligible orders, with no minimum purchase requirement. OOREQWOBA does not add undisclosed handling or freight surcharges after checkout. Expedited shipping is not currently offered.

OOREQWOBA works with trusted carriers, including UPS and FedEx freight partners, to deliver orders safely and reliably. The carrier and shipment method depend on the item's size, weight, and destination.

Order cutoff and processing

The daily order cutoff is 5:00 PM (UTC-5), Monday through Friday, excluding U.S. public holidays. UTC-5 is a fixed offset throughout the year.

Orders with confirmed payment received before the cutoff enter the processing queue that business day. Orders received at or after the cutoff, on weekends, or on public holidays enter the queue on the next business day. Entry into the queue does not mean same-day dispatch.

Order processing takes 1–3 business days. Processing includes order review, preparation, and arrangements for carrier collection. Business days are Monday through Friday, excluding U.S. public holidays.

Transit and total delivery time

After dispatch, estimated transit time is 5–10 business days. Estimated total delivery time is 6–13 business days from the day your order enters the processing queue, combining 1–3 business days of processing and 5–10 business days of transit. Orders placed after the cutoff must also allow time until the next business day's queue begins.

These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, and delivery appointments may affect arrival. OOREQWOBA will notify you of a known material delay and provide an updated estimate and available options. If dispatch cannot occur within the promised period, OOREQWOBA will seek your consent to the revised timing or provide cancellation and a refund as required by applicable law.

Tracking and furniture delivery

OOREQWOBA sends shipment confirmation with tracking information when available. Orders with multiple pieces may arrive in separate packages, without additional standard shipping charges.

Standard delivery does not include indoor placement, unpacking, assembly, or removal of existing furniture. Parcel carriers deliver according to their standard service; freight deliveries are to an accessible curbside location. If a freight appointment is required, the carrier will contact you to arrange it. Please ensure the address is accessible and keep your delivery contact information current.

Before ordering, compare the furniture and package dimensions with doorways, hallways, stairs, and the intended location. If you are unsure whether a delivery address or access arrangement is suitable, email support@ooreqwoba.com before purchasing.

Address changes, cancellations, and delivery issues

Email support@ooreqwoba.com within 24 hours of placing your order to request cancellation or an address change. Requests depend on fulfillment status and require written confirmation. Once dispatched, OOREQWOBA cannot guarantee cancellation, interception, or redirection.

For missing, damaged, or incorrect deliveries, contact OOREQWOBA with your order number and relevant photographs where available. Please report visible damage promptly so OOREQWOBA can investigate with the carrier. A delivery signature alone does not remove your right to report a product problem. Remedies and return costs are explained in the Return And Refund Policy.